Signature Custom Pet Mould

1. Can I customize the mold with my pet’s photo and name?

Yes, absolutely! This is what the Signature Series is all about. You upload your pet’s photo, and our master designers will hand-draw the blueprint for engraving.
You can also add your pet’s name (English or characters) to make it truly one-of-a-kind. Every mold is made-to-order specifically for you.

2. How do I upload my photo for the best results?

Simply click “Upload your photo” before adding to cart.
👉 Pro Tip for a perfect mold:

• Use a clear, high-resolution photo.
• Ensure your pet is facing the camera (front view is best).
• Good lighting helps our designers capture those cute details like fur texture and whiskers!

3. How long does production take?

Since this is our Signature Custom service, each design involves manual adjustments by our artists followed by precision CNC carving.
Production usually takes 3–5 business days before it is ready to ship. We believe great craftsmanship is worth the short wait.

4. How long will shipping take?

We offer two delivery options to get your mold to you:

• Fast Shipping: 3–5 business days
• Standard Shipping: 10–20 business days
• ✨ Bonus: Orders over $60 USD qualify for FREE Standard Shipping.

5. Do you ship internationally?

Yes! We send love (and cookies) worldwide. Delivery times may vary slightly depending on your country’s customs processing.

6. Can I put multiple pets on one mold?

For the best engraving detail and cookie release, we highly recommend one pet per mold (standard size).
If you have a specific request for a duo design, please note that the facial details might be smaller. For the best outcome, we suggest ordering a separate mold for each furry friend.

7. Can I see a preview of the design before you carve it?

To keep production fast, we don’t automatically send previews.
However, if you want to be 100% sure, you can request a mockup by leaving a note at checkout. Our design team will email you the line-art draft for approval before we start carving.

8. Can I change my order after it’s placed?

If you need to update your photo or text, please contact us within 12 hours of placing your order. Once our artisans start the design and carving process, changes are no longer possible.

9. What is the return policy?

Because each mold is custom-made specifically for your pet, we cannot accept returns or cancellations once production has started.
However, if your mold arrives damaged or if there is a mistake on our part, please contact us within 30 days, and we will make it right immediately!

10. How do I care for my wooden mold?

To ensure your Moodmold lasts a lifetime, please follow these simple rules:

• 🚫 NO Dishwasher / NO Microwave: High heat and water pressure will damage the wood.
• Hand Wash Only: Use warm water and a soft brush to clean dough residue.
• Dry Immediately: Wipe it dry after washing and let it air dry completely.
• Oil Care: Occasionally apply a little food-safe oil (like mineral oil or cooking oil) to keep the wood smooth and hydrated.